Shop by Brand! WORLDWIDE Delivery!!**

FAQS

1. How much are the shipping costs?

We charge shipping charges as per the weight of your order. Our store automatically calculates the weight of your order and adds the freight charges during check-out.

 

2. How Long Will It Take For My Parcel To Arrive?

  • Dubai : 1 Business Day.
  • GCC : 2-3  business  days
  • United States / Canada : 3-4 Business Days.
  • Europe : 2-3 Business Days.
  • Africa : 4-5 Business Days
  • Please allow 24 hours for your order to be processed.

 Orders will be processed within 24 hours of Payment Confirmation.

Packages are generally dispatched within 1-2 days after confirmation and are shipped as drop-off without signature. If you prefer delivery with signature we can arrange that at an additional charge. So please contact us before choosing this method.

 

3. How much do I have to spend to get free shipping?  

We prefer to give our customers the best prices on the products ! Many of our customers also choose the 'pick up at store' option which is free of charge.

 

4. Are my details safe when ordering online?

Yes our website is 100% safe! We are secured by SSL. Our website is hosted on a secure server and is PCI compliant. All orders online are treated with 100% confidentiality. No credit card information is stored, and is not accessible to anyone apart from our accounts department.

Please note that we do a full security check when ordering to make sure that your order is genuine and authorized by yourself.

 

 5. If I am not happy with my purchase can I return them to you?

If you are not 100% satisfied with your purchase, you can send it back to us for a Full refund, Exchange or Store Credit. Goods must be returned within 14 days of purchase in the same condition as they were received. Unless an initial mistake was made on our part, the customer will be liable for the cost of returning the product.

 

 6. Can you send me a catalog?

Our website is the main catalog. We update our site more than any other online retailer. We set the Fashion trends.

Check our website regularly for the latest product ranges online.

 

7. Can I get a discount?

All of our prices are already discounted. If you are buying in bulk for an occasion, please contact us by whatsapp or email and we will help you with this. All customers can sign up to our newsletter. We have promotions several times a year, so look out for an email offering you coupon codes which you can use to get discounts on orders you place. 

 

8. How do I place a wholesale order?

Please contact us by whatsapp or email for details.

 

 9. Do you supply samples?

Unfortunately we do not supply samples.

 

 10. What are the measurements of your products?

Our general guidelines for measurements are below:

  • Lace – Length: 5 yards, Width: 48 – 52 inches
  • Brocades – Length:5 yards, Width: 50 inches
  • Swiss Voiles – Length:5 yards, Width: 50 inches
  • Wax Prints – 6 yards, 48 inches width
  • Polish-cotton – 5 yards, 50-52 yards width

Please be sure to look at the product description when purchasing your product.

 

 11. Why can I not get through to anyone on the phone?

If you get through to our answering message it is most likely that we are closed. The best way to reach us is by whatsapp. Alternatively you can email us your enquiry to info@shadowdubai.com

 

12. How do I place my order?

Please select the items you like and add them to your shopping cart. Once you have done this, click on proceed to checkout. This will then allow you to enter your billing and shipping information. Enter all the necessary details and then check out. If you have any problems don’t hesitate to call us and we will be able to guide you to place the order over the phone.

 

13. What payments do you accept?

We accept all major credit cards:

  • Visa
  • MasterCard
  • Discover
  • American Express

We also accept Bank Transfers. (send us your order by e-mail, we can then send you our bank details. Once your payment has cleared we will send your order out ASAP).

 

14. What are your opening times?

Saturday – Thursday 9:30am – 10:00pm (UAE Standard Time)
Friday-Closed

You can order online 24 hours 7 days a week.